Privacy Policy

 

Wilderness Rescue Solutions is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process purchases.
 
Information Collection

Wilderness Rescue Solutions is the sole owner of the information collected on the Wilderness Rescue Solutions website. The Wilderness Rescue Solutions collects information from our users at several different points on our website.
 
Orders

During order checkout, a user must provide contact information such as name, email, shipping address and financial information such as a credit card number and expiration date. This information is used for credit card authorisation and to fill customer orders. If we have trouble processing an order, some of the information is used to contact the user.
 
Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We use persistent cookies. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions for "removing cookies".

 

Cookies are used by Wilderness Rescue Solutions ordering process to correctly process the order and as a convenience by identifying returning customers during the checkout process to populate billing information such as name, address, and phone number. This information is not used by us for any reason but for your convenience. We do not store credit card information or any other sensitive information. Our site cannot be used with cookies turned off.
 
Log Files

Like most standard website servers, we use log files. This includes Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.
 
Communications from the Site
 
Special Offers and Updates

Established members will occasionally receive information on products, services, special deals, and newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you do not wish to receive future emails, send an email to Wilderness Rescue Solutions.

Customer Service

We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers in regards to issues relating to processing an order.
 
Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
 
Third Party Intermediaries

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
 
Business Transitions

If Wilderness Rescue Solutions goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
 
Choice/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at wildernessrescuesolutions@gmail.com
 
Links

Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
 
Security

Our website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. When ordering, our form asks users to enter sensitive information (such as credit card numbers). That information is protected via an industry standard encryption - SSL (Secure Socket Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing.'

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment at our co-location facilities.
 
Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change.

 

Terms of Use & Conditions

 

Cancellations

 

Tuition is non-refundable.

If a student cancels or withdraws from a course after registration due to unforeseen emergencies Wilderness Rescue Solutions will transfer the balance of tuition toward a future date that the students’ schedule can accommodate. Regrettably refunds are not available due to the demand for available seats in courses and the costs associated with pre-ordering supplies, equipment, instructor travel and location costs. If Wilderness Rescue Solutions has made 2 or more attempts to have a student attend another course date or location and the student no shows or is not available to attend then the tuition amount shall be forfeited by the student.

WITHIN 48 HOURS OF SCHEDULED COURSE

Tuition is non-refundable and non-transferable except under extreme circumstances and only under the review and approval of the Operations Manager will students be allowed to transfer to a future course.

 

Course Site Rules 

 

• No alcohol or illegal substances are allowed on site. Any student found to be under the influence of or in possession of alcohol or illegal substances will be asked to leave the course without refund or rescheduling.

• When in the field students should respect the private property they have been granted access to for the duration of the course. We ask that students follow leave no trace principles where possible. Pack out whatever garbage you pack in.

• Be aware of the risk of forest fires and act appropriately.

• At no time shall students engage in horseplay.

• At no time shall students act in an inappropriate manner towards course instructors or towards other course participants including: Harassment - Verbal, Physical or Sexual in nature, Vulgar or offensive language.

• At no time shall students bring firearms or similar weapons on to site.

• In short behave yourself and have fun :)

Medical Conditions

It is the responsibility of the student to advise Wilderness Rescue Solutions & its course instructors at either the time of registration or at the commencement of the course of any pre-existing or potentially aggravating medical conditions, injuries or illnesses that may interfere or have the potential to be aggravated by the nature of the course or training being provided. Instructors will make every effort to adapt and accommodate the training to ensure that both the students training needs and safety are met. Students should consider things such as Epi-Pens for allergies, prescription medications, asthma inhalers, diabetic supplies etc. and shall bring to the course any items they feel may be necessary based on their personal needs.

FINAL DECISION ON ACTIVITIES THE STUDENT CAN PARTICIPATE IN RESTS WITH THE COURSE INSTRUCTOR

Weather Conditions

Given the nature of the training provided and the possibility of hazards relating to remote wilderness locations, wildlife, and environmental factors, the instructor will have final authority and say with regards to the commencement or cancellation of courses relating to risks associated with the environment in which the training is being provided. Students should understand that portions of the courses are taught in an outdoor wilderness environment that has risks. Instructors will allow courses to go ahead in less than ideal weather, HOWEVER when the instructor deems that the weather could present higher potential for hazard i.e. lightning, extremes in temperature etc. the Instructor reserves the right to pull students from the field training if the course has already commenced, or to reschedule a course if it has not commenced. If an instructor is required to suspend a course while in progress, students will be given the opportunity to reschedule in a future course at no cost. If the course has not commenced the student will be contacted by the instructor via the phone # or email provided by the student at time of registration and given an opportunity to reschedule for a future course.

Payments

Students who cancel or withdraw from a course after commencing the course including Online Course admittance are entitled to reschedule to another course date, but refunds will not be issued.

 

Students shall ensure that payment is made in full at commencement of class on the first day of training. Students who have arranged a payment schedule shall ensure that payments are received by Wilderness Rescue Solutions on the prearranged payment dates no later than the end of business on that day. Payments that are not received without prior arrangement with Wilderness Rescue Solutions will be subjected to a $25.00 administration fee, and the possibility of their payment plan being cancelled requiring their complete remaining balance to be paid in full.

 

Any cheques that are provided to Wilderness Rescue Solutions by a student and are returned to Wilderness Rescue Solutions as NSF will have the related NSF fee incurred by Wilderness Rescue Solutions added to the students account balance. Current NSF fee is $40.00. Wilderness Rescue Solutions staff are unable to provide students with proof of certification, for example certification cards, until such time as their account balance has been paid in full. Students who lose or damage their certification cards and require a replacement shall be charged $20.00 to cover costs associated with the creation and mailing of a replacement card. Students who NO-SHOW to a course and fail to contact Wilderness Rescue Solutions prior to the commencement of the course shall not be eligible for rescheduling in a future course at a future time.